Personal data protection policy
1. Data controller
The data controller for personal data is:
SOLAR-TECH ENGINEERING SCRL
Rue Henripré, 12 – 4821 Andrimont (Belgium)
BCE: 0898.969.868
Email: info@wattuneed.com
Website: www.wattuneed.com
2. Personal data collected
When you use our website and services, we collect the following categories of data:
| Category | Examples of data |
|---|---|
| Identification | Surname, first name, company name, VAT number |
| Contact | Postal address, e-mail address, telephone number |
| Order data | Purchase history, product references, amounts, delivery addresses |
| Payment details | Payment method (we do not store complete bank details) |
| Browsing data | IP address, browser type, pages viewed, cookies |
| Communications | Messages sent via the contact form, email or chat exchanges |
3. Purposes and legal bases for processing
| Purpose | Legal basis (GDPR) |
|---|---|
| Order management, delivery and invoicing | Performance of the contract (Art. 6.1.b) |
| Creation and management of customer accounts | Performance of the contract (Art. 6.1.b) |
| After-sales service and technical support | Contract performance (Art. 6.1.b) |
| Accounting, tax and legal obligations | Legal obligation (Art. 6.1.c) |
| Sending newsletters and commercial offers | Consent (Art. 6.1.a) |
| Website improvement and traffic analysis | Legitimate interest (Art. 6.1.f) |
| Fraud prevention | Legitimate interest (Art. 6.1.f) |
| Solar studies and customised simulations | Consent (Art. 6.1.a) / Performance of the contract (Art. 6.1.b) |
4. Recipients of the data
Your personal data may be transmitted to the following categories of recipients, strictly to the extent necessary for the purposes described above:
- Our authorised internal staff (sales, logistics, technical support)
- Our online payment service providers
- Our carriers and logistics partners
- Our hosting provider and technical service providers (website maintenance)
- Our web analytics and marketing tools (e.g. Google Analytics)
- The competent authorities in the event of a legal obligation
We never sell your personal data to third parties.
5. Data transfers outside the European Economic Area
Some of our subcontractors (hosting, analysis tools) may be based outside the European Economic Area (EEA). Where applicable, we ensure that appropriate safeguards are in place in accordance with the GDPR (European Commission standard contractual clauses, adequacy decision, or other recognised mechanism).
6. Data retention period
| Type of data | Retention period |
|---|---|
| Order and billing data | 10 years (Belgian accounting requirement) |
| Customer account data | Duration of the commercial relationship + 3 years |
| Sales prospecting data | 3 years from the last contact |
| Cookies and browsing data | Maximum 13 months |
| Product warranty data | Duration of the applicable warranty |
7. Cookies
Our website uses cookies to ensure its proper functioning, analyse traffic and personalise your experience. You can manage your cookie preferences at any time via our consent banner or your browser settings.
| Type of cookie | Purpose | Consent required |
|---|---|---|
| Strictly necessary cookies | Website functionality, shopping basket, session | No |
| Analytical cookies | Audience measurement (e.g. Google Analytics) | Yes |
| Marketing cookies | Targeted advertising, remarketing | Yes |
8. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
| Right of access | Obtain confirmation that your data is being processed and receive a copy of it. |
| Right to rectification | Have inaccurate data corrected or incomplete data completed. |
| Right to erasure | Request the deletion of your data, subject to our legal obligations. |
| Right to restriction | Request the restriction of processing in certain cases provided for by the GDPR. |
| Right to object | Object to the processing of your data, in particular for marketing purposes. |
| Right to portability | Receive your data in a structured, machine-readable format. |
| Withdrawal of consent | Withdraw your consent at any time, without affecting the lawfulness of previous processing. |
To exercise any of these rights, please contact us at info@wattuneed.com. We will respond to your request within 30 days.
9. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include SSL/TLS encryption of communications, restricted access to data, and regular backups.
10. Protection of minors
Our site and services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors.
11. Complaints
If you believe that the processing of your personal data constitutes a violation of the GDPR, you have the right to lodge a complaint with:
Data Protection Authority (DPA)
Rue de la Presse, 35 – 1000 Brussels
Tel.: +32 (0)2 274 48 00
Email: contact@apd-gba.be
Website: www.autoriteprotectiondonnees.be
12. Changes to this policy
We reserve the right to amend this data protection policy at any time. Any amendments will be published on this page with an updated date. We invite you to consult this page regularly.