Deliveries and returns

The current workload does not allow us to offer a 48-hour turnaround time for your orders. For urgent orders, please contact our sales department (info@wattuneed.com) to check the current delivery time.

Orders to Europe are delivered within 3 to 5 business days. For orders outside of Europe, please contact us and we will find together the best solution for shipping. Note that all local fees are still in charge and risk of the consignee.

The carrier of your choice will send you a link that will allow you to track the delivery of your package online.

Our complete kits are always delivered on a pallet. Drivers drop off the pallet where it is technically possible to deliver (they are for example not required to deposit the palette in a garage). Additional fees may be charged if the delivery location is not accessible by truck.

If you wish to return a product because you have changed your mind, you can do so within 30 days of receiving. We will refund your order upon receipt of the returned item. The costs of returning the product will be at your expense.

We have opportunities for delivery worldwide, by air, by boat...
Do not hesitate to contact us 

Remarks:

Shipments containing dangerous goods (Lithium batteries, electrolyte etc) always require the acceptance of the carrier.

If, during shipping, you notice that there is a problem, reserves must conform to the criteria below:

  • Written: made at time of delivery
  • Specific: describing the anomalies of delivery and the damage suffered by the goods (and not exclusively by the packaging) with the reference or name of the parts concerned
  • Comprehensive: only the damage mentioned in reserves will be selected as existing at the time of delivery
  • Confirmed in writing within 3 days if they have been contradicted by our driver and in all cases for consignments of 3 tons and more

 
The law of transport, in the absence of reservation made with these details, sending is considered delivered in accordance.

 

Map of our facilities:

livraison wattuneed